WATER TAXI SERVICES: FREQUENTLY ASKED QUESTIONS!

A: Please see our FULL Cancellation Policy details separately:

Brief Overview: If you wish to cancel for a full refund, please provide us with 7 full days prior notice to your FIRST Excursion booked with us. In case of inclement weather and we are unable to serve you, a full refund will be processed.

Our Captains also reserve the right to change/modify the route without notice, due to any weather or other safety concerns.

We highly recommend that you have travel insurance to protect you against unforeseen circumstances such as airline delays, cancellations, medical emergencies, injuries or illness

A: It’s faster, it’s more reliable, it’s affordable, and it’s obviously a lot cooler! We also pick you up on your time so there is no waiting on ferry schedules and we take you directly dockside or yacht side to your final destination, taking care of all customs and immigration paperwork while you chill out on board meaning there is no need to wait in the crowds/queues. Only for your return journey at Cruz Bay Customs, St. John will you have to disembark the vessel and your luggage will go through a security scanner.

A: A captain, fuel, international processing fees and a selection of beverages are included in our water taxi services. We also handle all international transfer paperwork for your trip.

A: Yes they are included in the prices we quote you. International Processing Fees are payable for each way of your water taxi transfer and is included in your water taxi quote. International Processing Fees cover the following; Customs Clearance Out, Customs Clearance In, St. Thomas Dockage, BVI Port Fee, Cruising Permits, Environmental Levi, USVI Port Fee, BVI & USVI Port Passenger Tax.

A: Due to the BVI & USVI port hours of operation, we recommend booking a flight into that St. Thomas that lands no later than 4:00PM. (The earlier the better!)

Similarly, your flight departure time out of St. Thomas should be no earlier than 1:30PM. The BVI ports do not open until 8:30AM (sometimes later), and we like to adhere to a pick up time that is 5 hours prior to your flight departing in St. Thomas to ensure ample time to clear ports and account for any unforeseen circumstances, such as power outages at the ports, government systems being down, traffic jams enroute to the airport in St. Thomas etc!

A: Late arrivals can become tricky due to the port hours of operation. If we miss the first Port of Entry (at West End, Sopers Hole), we will then have to reroute to another port; such as Road Town.

Road Town currently closes at 8:00PM - but if we have to apply for a late clearance or reroute (which can only be decided on the day of travel), there may be an additional fee of $40.00 per person. Late clearances are not always guaranteed and if your flight is severely delayed, you may need to consider overnighting in St. Thomas, and being brought over the following day, based on our availability. However, we will do our best to accommodate you and get you over to the BVI the same day.

We recommend booking a flight into that St. Thomas that lands no later than 4:00PM. Similarly, your departure flight out of St. Thomas should be no earlier than 1:30PM.

Note: Port hour of operation are subject to change at any time!

A: On your inbound journey to the BVI, we will monitor your flight landing into St. Thomas and be there for your arrival.

For your outbound journey back to St. Thomas, we normally recommend a pick up time of 5hrs prior to your flights departure. This allows ample time to clear through the BVI & USVI Ports. For example, if your flight is at 2:00PM, your ideal pick up time would be 9:00AM.

A: No, this is not included in our water taxi quote. This should be paid separately, in cash to the drivers on the day and you will need to turn your phone on in St. Thomas.

The driver will try to TEXT, CALL or WHATSAPP you!

- From St. Thomas airport to American Yacht Harbor, Red Hook (25-30min drive) is $135.00 for 1 – 5 passengers, and for 6 or more passengers is $25.00 per person. Costs are inclusive of luggage.

- From St. Thomas airport to Crown Bay Marina, Charlotte Amalie (5min drive) is $65.00 for 1 – 4 passengers, each additional passenger is $15.00 per person. Costs are inclusive of luggage.

A: We will have a selection of complimentary beverages on board and these usually include a range of: water, soda’s (coke, sprite, ginger ale), Truly spritzers, and beer.

A: These are constantly changing, depending on the day and public holiday’s etc.

- West End: Monday - Thursday - 8:30AM to 6:00PM & Friday - Sunday: 8:30AM to 8:00PM

- Road Town: Daily 8:30AM to 8:00PM

- Cruz Bay, St. John: 8:00AM to 5:00PM

A: Our Captain will decide which is the best BVI Port to clear you in and out at, depending on your drop off/pick up location and also what time it is! Typically, we will collect you in St. Thomas, and take you the first port of entry in the BVI located at West End, Soper's Hole. While you chill out on board, our team will handle your clearances and once your group is approved entry, we will then continue to your final destination.

For your return to St. Thomas, we will clear out of the BVI Port and head over to Cruz Bay, St. John located in the US Virgin Islands and clear in. At this location, you will need to disembark the vessel and speak with the customs officers who will process your entry.

Additionally, you’ll be required to take your luggage through the security scanner before we reboard the vessel, and continue to American Yacht Harbour, Red Hook or Crown Bay Marina, Charlotte Amalie

A: It usually takes 25-35minutes, depending on foot traffic & the amount of people in your group.

A: Our most popular pickup and drop-off location is American Yacht Harbour in Red Hook. For an additional surcharge, we can also arrange pickup or drop-off at Crown Bay Marina, which is closer to the airport. Please note that this option is weather-dependent; our team will assess conditions to determine if it’s feasible. If weather conditions are not favorable, we will refund the surcharge and reroute to Red Hook.

A: We usually estimate that from the time you land, to arriving to our water taxi is around 1 hour give or take. This includes landing, collecting your luggage, making your way to our driver who will be waiting for you outside the airport, and then having them drive you to our vessel.

A: Depending on the weather: from American Yacht Harbour, Red Hook to Soper’s Hole, West End = approx. 20-25 minutes. From Crown Bay Marina, Charlotte Amalie to Soper’s Hole, West End = approx. 35-40 minutes.

- Red Hook, St. Thomas to West End, Tortola = 20 minutes.

- West End to Jost Van Dyke = 15 minutes.

- West End to Nanny Cay Marina = 15 minutes.

- West End to Road Town = 20 minutes.

- West End to Norman Island / Peter Island = 20 - 25 minutes.

- West End to Hodges Creek = 25 minutes.

- West End to Cooper Island = 30 minutes.

- West End to Scrub Island / Trellis Bay Area = 35 minutes.

- West End to Virgin Gorda Yacht Harbour / Little Dix Bay / The Baths = 40 minutes.

- West End to Mosquito Island / Leverick Bay / Saba Rock / Bitter End Yacht Club / Oil Nut Bay / Necker Island = 40 -45 minutes.

- West End to Anegada = 55 - 65 minutes.

A: We can arrange ground transportation to get you to/from our vessels. This will be an option when booking with us. However, payment for the ground transportation should be paid in cash directly to the driver on the day. Make sure to turn your phone on when you land so you can be contacted! On your Booking Form you will need to specify your pick up and drop off locations, for example if you are staying in a hotel the night before your transfer.

A: When travelling to the BVI or USVI, you can bring food & alcohol, but it must be declared to our Captain and at customs. Certain items may be subject to restrictions or duties.

Always check with local government offices or official websites for the most accurate and up-to-date information.

A: Payment is required in full at time of booking, similar to the practices of airlines and travel agencies.

Once payment has been processed, you will then receive your confirmation via email for your records.

A: We welcome all ages on board, and have safety gear and life jackets for all sizes, if required. Children under the age of 2, travel for free.

A: Tipping is not included and is at your discretion but certainly appreciated! Tips range from 15-20%